Alexandria, VA
Who Staffing is looking for a Customer Success Manager for a full-time, direct hire opportunity with our client in Alexandria, VA.
Job Summary:
The Customer Success Manager (CSM) will be focused on building long-term relationships with our client’s customers, ensuring they are satisfied with their services, and actively guiding them to achieve their desired outcomes from the suite of advertising intelligence solutions. The CSM will play a significant role in supporting the client’s customers' daily product usage. The role will work directly with clients to support their needs including product training and troubleshooting. The role will support our client’s SaaS and DaaS based customers. The role will report to the Customer Success Director and work closely with the rest of the sales team, product management team, and technical teams. In the role, the Customer Success Manager will have customer support key performance indicators (KPIs) to adhere to including customer product renewals, upsells, customers satisfaction, and overall product usage growth. The Customer Success Manager will become an expert on our client’s products and in supporting the many use cases of our customer base.
Qualifications:
• 5 to 10 years of experience in customer support/success with a focus on the TV media industry (broadcast, cable, agency, or vendor).
• Strong work ethic. A track record of proving accountability in your work.
• Excellent written and verbal communication skills.
• A positive, solutions-driven attitude with the ability to think creatively and execute independently.
• Strong organizational skills and attention to detail.
• Experience with content management systems and analytics platforms is a plus.
• Familiarity with HubSpot software and other sales tools.
• Results-oriented mindset with a focus on exceeding sales targets and driving revenue growth.
• Proficient in Microsoft suite of products including Word, Excel, PowerPoint.
What you will work on:
• Customer Success.
• Account Management.
• Project management.
• Customer Onboarding and Training.
• Products upsell and renewal. Identifying new opportunities for customers and assisting with renewals.
• Cross-Departmental Collaboration: Work with cross-department teams to support many aspects of our customers' use of our products.
What Our Client is Looking For:
• A proactive team player with a passion for ad intelligence, customer growth and partnership building, and a desire to learn.
• A creative problem-solver who takes ownership and delivers high-quality results.
• Someone with a can-do attitude who is also strategic and efficient in managing their time.
About Our Client:
Our client is a leading ad intelligence firm known for its comprehensive data solutions across the political and industry-wide sectors. As we scale our client’s customer base across our Industry solutions, we are looking for a Customer Success Manager to help support the customer base. This role is an excellent opportunity to grow within a high-performance customer success and sales department.
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